Privacy Policy

Last Updated: June 2026

Vastplan SDA Homes (\”we\”, \”our\”, \”us\”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us through our website, by telephone, email, social media or in person.

By using our website or engaging with our services, you agree to the collection and handling of your personal information as described in this Privacy Policy.

What information is being collected?

Depending on the services you require, we may collect personal information including:

Your name
Residential and postal address
Email address
Telephone number
Date of birth
Emergency contact details
Guardian, nominee, advocate or carer information
NDIS participant information
Support Coordinator details
Occupational Therapist details
SIL provider details
Preferred accommodation location and housing preferences
Accessibility requirements
Communication preferences
Information relating to your current living arrangements
Information you provide through enquiry forms, phone calls or emails

Where necessary and with your consent, we may also collect sensitive information including:

Disability information
Functional capacity information
SDA eligibility
NDIS plans
Housing assessments
Occupational therapy reports
Medical or allied health reports
Behaviour support information where relevant to accommodation suitability

We only collect sensitive information where it is reasonably necessary to provide our services and with your consent or where otherwise permitted by law.

How do we collect your information?

We may collect your information when you:

Complete a website enquiry form
Contact us by phone or email
Request information about SDA housing
Submit tenancy or application forms
Register your interest in a property
Subscribe to our newsletter
Interact with us on social media
Attend meetings or consultations
Speak with our staff
Provide documents during the tenancy process

We may also receive information from authorised third parties including Support Coordinators, Occupational Therapists, Guardians, family members, SIL providers, Plan Managers, NDIS representatives, healthcare professionals and referring organisations, where you have authorised them to provide your information.

Why do we collect your information?

We collect personal information so we can:

Assess your eligibility for Specialist Disability Accommodation (SDA)
Match you with suitable housing options
Manage tenancy enquiries
Communicate with you throughout the housing process
Coordinate with your support network
Provide tenancy and housing management services
Respond to enquiries
Improve our services
Send service updates or newsletters (where you have opted in)
Comply with legal and regulatory obligations

Disclosure of your information

We may disclose your personal information where reasonably necessary to property owners, SDA investors, Support Coordinators, Occupational Therapists, SIL providers, NDIS service providers, professional advisers, contractors providing services on our behalf, government agencies, regulatory authorities, and courts or law enforcement where required by law.

We do not sell your personal information to third parties.

Website information and cookies

Our website may automatically collect certain technical information including IP address, browser type, device information, pages visited, time spent on our website, referral website and general location information.

We use cookies and similar technologies to improve website performance, understand visitor behaviour and enhance user experience. Most web browsers allow you to disable cookies, although some website features may not function correctly if cookies are disabled.

Marketing communications

With your consent, we may send you SDA housing updates, property availability information, company news, educational resources and event invitations. You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

Security of your information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, interference, modification and disclosure. While we implement appropriate security measures, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Accessing and correcting your information

You may request access to the personal information we hold about you. If you believe any information is inaccurate, incomplete or out of date, you may request that we correct it. Requests can be made by contacting us using the details below.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.

Vastplan SDA Homes
Email: info@vastplansdahomes.com.au
Phone: 0449 108 828
Website: https://vastplansdahomes.com.au

If you are not satisfied with how we handle your privacy concerns, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).